Insights & Experience

Blog

Thoughts and experiences from daily clinic life — on efficiency, coordination and the path to a better-functioning practice.

FeaturedProduct · Anaesthesia6 August 20269 min read

One anaesthesia team, many practices — a single plan

How an anaesthesia service runs every partner practice from one Viali tenant — the practice submits its operating day by link, staffing is ranked by commute time, and countersigned hours become the monthly statement.

Billing1 August 20267 min read

TARDOC without a billing department: describe the case, get the invoice

Practices and Belegärzte bill TARDOC themselves, usually with nobody to ask. The three decisions that break most invoices — and how a plain-language assistant takes them on.

Pricing24 July 20265 min read

Why We Don't Charge per Case

Billing per case sounds fair — until the May invoice is seven times the July one for identical software. And until your team starts wondering whether an entry is worth the money.

Billing15 July 20265 min read

The TARDOC checklist for practices: six steps to clean billing

Sort the case mix, rebuild templates, validate before sending: the six steps separating smoothly billing practices from those fighting rejection piles.

Billing6 July 20265 min read

Ambulante Pauschalen explained: when the flat rate applies — and when TARDOC does

Outpatient flat rates pay a treatment as one fixed amount and take precedence over TARDOC. When they apply — and which double-billing traps to avoid.

Product · Rewards26 June 20266 min read

Viali Rewards: Five Tools That Turn One-Time Patients Into Loyal Ones

Discounts, loyalty cards, prepaid packages, memberships and referrals — five tools in one connected system, where every reward is applied and recorded automatically. See what actually brings patients back.

Billing25 June 20266 min read

TARDOC vs. TARMED: what actually changes for your billing

Two systems instead of one, a rebuilt position catalogue and machine-checkable rules: the real differences between TARDOC and TARMED — and what they mean for billing teams.

Product · Scheduling24 June 20265 min read

Booking a Surgery Slot Shouldn't Mean a PDF Form and a Three-Day Wait

External and referring surgeons request an OR slot online — submit, attach documents, track status, get confirmed by email. One clean queue for clinics.

Billing17 June 20266 min read

What is TARDOC? The new Swiss outpatient tariff explained

TARDOC replaced TARMED on 1 January 2026. What the new single-service tariff is, how positions and rules work — and what it means for your practice.

Product · Staffing14 June 20267 min read

Introducing Viali FLEX: staffing without the double paperwork

Viali FLEX connects clinics, staffing agencies and external healthcare workers — one talent pool, one worker record, countersigned hours and no duplicate paperwork.

Product · Clinical21 May 20266 min read

Perioperative Risk, in Plain Sight

Patient safety is the first principle of anesthesia. Viali's new risk grade brings it to the surface of the daily workflow — and keeps it there, from pre-op through PACU.

Marketing & Analytics20 April 202610 min read

Flows: AI Editor and A/B Testing for Campaigns That Convert

You now know your ads are working. The next step: send campaigns in a few clicks — with AI-generated variants and built-in A/B testing.

Case Study12 April 202635 min read

From Disconnected Tools to One Integrated Clinic — Privatklinik Kreuzlingen

Step by step: how we replaced a WIX website, isolated booking system, Excel OR schedule, paper anaesthesia documentation and blind ad spend with one fully integrated platform — complete with digital appointments, real-time intraoperative documentation, automatic inventory deduction and full funnel attribution down to the paid surgery.

Practice Management8 April 20267 min read

6 Essential Questions to Ask Before Choosing Software for Your Aesthetic Practice

The software you choose shapes both clinical precision and business growth. Six questions that separate platforms that truly work from ones that just look good in a demo.

Marketing & Analytics3 April 20268 min read

Why Most Clinics Have No Idea If Their Ads Are Working

You're spending thousands on Google and Meta ads every month. Here's what you're probably not tracking — and why it matters.

Clinic Operations31 March 20265 min read

A Busy Clinic Is Not Always an Efficient Clinic

Phones are ringing. Appointments are moving. Staff are multitasking. From the outside, everything looks smooth. But busyness is not the same as efficiency — and that difference costs clinics every single day.